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ERR_EXCEPTION_RETRIEVING_FEED

Page history last edited by Yannis Roussochatzakis 9 years, 6 months ago

Symptom

 

In the log messages of your feed you see the following error:

 

"An error occurred while retrieving the feed. {message}"

 

 

Causes & Resolution

 

RSSGraffiti tried to retrieve a feed from the URL you provided but an error occurred in the process. As a result the a usable feed could not be retrieved from the URL.

 

This can be caused by a number of reasons. The {message} part of the above error message gives you the reason for which this error has occurred. Here are some common messages you might receive and how to resolve them:

 

Message Cause Resolution

An error occurred while retrieving the feed.

cURL error 6: Couldn't resolve host 'server.domain.com'.

 
This is actually a DNS problem, which means that we cannot find the IP address of the host where your feed is located. This can happen either:
  • because you have misspelled the host name in the feed's URL (most probably),
  • or because of a temporary DNS error (i.e. the DNS servers for that site were down at that time).
  • or because there is no DNS entry for the host anymore (i.e. that site seized to exist). 
 
If this happened just once or twice then you probably can ignore the error and assume that the site has not a stable DNS service. If this error happens all the time then edit your feed and make sure the host name is spelled correctly in the feed URL.

If the feed URL seems correct to you but you keep getting this error then probably the site does not exist anymore. Try visiting the URL with your browser to make sure.

 

An error occurred while retrieving the feed.

XML error: '{some error message here}'.

The XML in your feed is not valid and cannot be parsed. Read the error message to try to identify the syntax error in your feed. Edit your feed to fix the issue. You can also try validating your feed with a feed validation service to see what is wrong with the feed. We recommend the W3C feed validation service which you can find here: http://validator.w3.org/feed/
 

 

 

Resolution

You should take appropriate action to resolve the underlying issue. If the error messages and resolutions listed above can't help you please search our Community Support Page for similar issues and solution or open a new ticket there.

 

 

 

 


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